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Frequently Asked Questions

The Player Portal is a separate page where you can view your current offers, your card status, win-loss statements, and your current points or comp dollars.
If you have not received your verification email after registering, please confirm you are using the correct information and check your spam/junk folder through your email provider. If you continue to experience issues, please click the link to contact our support staff.
Our support staff is available during the hours of 8 AM - 5 PM EST Monday - Friday. Any request after hours will be handled in the order they were received the following business day.
Signing up for the Player Portal is quick and easy. If you need detailed instructions on how to sign up, please click the attached link for instructions. XXXXXXX
Has it been 24 hours since your initial Rewards club sign up? Please allow 24 hours. Our Player Portal information is updated daily at 12 PM EST for the previous day. If you continue to have issues after the 24-hour period, please click the link to contact our support staff.
Please email us with any other questions at PWSsupport@perfectcommunications.com

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